Return & Refund Policy

Effective Date: 1 August 2026

At VibrateDelivery.lk, we aim to provide reliable and high-quality delivery services and products. Please read this policy carefully before placing an order.

1. No Returns

All orders placed through VibrateDelivery.lk are final and cannot be returned once the order has been confirmed.

We do not accept returns for:

• Change of mind
• Incorrect order details provided by the customer
• Customer no longer requiring the product or service
• Failure to accept the delivery
• Personal preferences or dissatisfaction after delivery

2. No Refunds

All payments made to VibrateDelivery.lk are non-refundable.

Once an order has been confirmed and payment has been made, we do not provide refunds, cancellations, or reimbursements.

Customers are therefore advised to carefully review their order details, delivery address, recipient information, and selected products before completing payment.

3. Damaged or Incorrect Orders

If an order is delivered in a condition that is clearly damaged or if the wrong item was delivered due to an error on our part, please contact us as soon as possible after delivery.

We may review the issue and, at our sole discretion, offer an appropriate resolution such as a replacement or another suitable arrangement. This does not constitute a general return or refund right.

4. Failed or Rejected Deliveries

If the recipient is unavailable, refuses to accept the order, provides an incorrect address or contact information, or otherwise prevents successful delivery, the order will remain non-refundable.

Any additional delivery attempt or related costs may be charged to the customer.

5. Order Information

Customers are responsible for ensuring that all information submitted when placing an order is accurate, including:

• Recipient’s name
• Delivery address
• Contact number
• Order details
• Delivery date and time
• Any special instructions

VibrateDelivery.lk is not responsible for issues caused by incorrect or incomplete information provided by the customer.

6. Policy Changes

VibrateDelivery.lk reserves the right to modify or update this Return & Refund Policy at any time. Any changes will be published on this page and will take effect from the date of publication.

7. Contact Us

If you have any questions regarding this policy or an issue with your order, please contact VibrateDelivery.lk through our official customer support channels.

By placing an order with VibrateDelivery.lk, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.